Monday February 27, 2012
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13:00
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Surveillance Directors Meeting - A 4 hour "closed-door" information & intelligence sharing meeting open to all conference attendees. The meeting will be hosted by
Darrin Hoke.
Short presentations by Bill Zender, George Joseph and James Taylor.
Meeting objectives:
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Analyze significant scams to hit our industry in the last 12 months.
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Share intelligence on organized scams being conducted today.
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Discuss trends in the industry that threaten game protection in the future.
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Create industry standards for casino surveillance.
This year's topics include:
- Player Club Conspiracies (Is marketing being taken for a ride?)
- Dice Sliding (how do they get away with it?)
- The Cutter scam (teams get caught in May & November)
- Counterfeit Shuffle Machines (concealed camera "coolers" )
- Collusions scams in general (It's getting worse and the hits are bigger)
- Marked cards (the staff are now putting them in the game)
- Sorts (manufacturer defects)
- The Don Johnson Effect (casinos dropping their guard on big players)
- The Roulette Color-up Teams (it's just too easy)
- The need for developing industry standards.
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19:00
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Welcome Reception - Ravello Lounge. The networking event of the conference open to all conference attendees, speakers, sponsors and exhibitors. Bring your business card for the business card swap. The Blackjack Challenge (a WGPC tradition) starts at 8:00.
Guest judge: Mike Aponte
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Tuesday February 28, 2012
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08:00
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Breakfast at the Expo
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09:00
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Conference Opening - Jason England (Host)
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09:15
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Keynote Presentation - Providing Protection and Business Value -
Mike Howard
Mike Howard is the General Manager/Chief Security Officer for Microsoft Global Security. Mike oversees Microsoft's Global Security Operations Centers (GSOC'S) and is responsible for monitoring over 16,000 IP cameras located at over 170 facilities around the world. Mike will share how his team transformed security into a profit center by converging technology with physical security to provide protection and business value.
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10:15
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Morning Network Break
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10:45
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Special Presentation - The "Lying Cheating Bastard" - James Galea
James Galea is Australia's number one magician, an actor and star of LYING CHEATING BASTARD, a play he co-wrote about Australia's most successful conman. James started learning magic at age 14 from someone he thought was a magician. He later found out that his mentor moonlighted as a professional conman who cheated in high stakes poker games.
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11:00
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Ideas Worth Sharing - Willy Allison
Willy Allison is a casino surveillance consultant and founder of World Game Protection. Willy is always searching for game protection best practices and new ways to stay ahead of the bad guys. In this session Willy gives his definition of "proactive" and zooms in on how innovative surveillance leaders around the world are going after bad guys and getting results.
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12:00
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Lunch at the Expo
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14:00
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Welcome Back to the Conference - James Galea
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14:15
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The CEO Conversation: The Role of Surveillance - Hosted by Roger Gros
A discussion with 3 casino CEOs on the topic of casino surveillance. Hear the thoughts of our industry leaders on the role of surveillance and how we can add more value to our businesses moving forward. CEOs: Anthony Sanfilippo (Pinnacle), Jeff Hartman (Mohegan Sun) and Wendell Long (Sol Casinos).
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15:00
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Afternoon Networking Break
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15:30
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Perils and Pitfalls of Proprietary Games - Eliot Jacobson
Fifteen years ago the most common table games were baccarat, blackjack, craps and roulette. Now new games and side bets are showing up all the time. Each of these comes with enormous challenges. For supervisors and surveillance, it's vulnerability to game errors, advantage play and cheating. In this talk, one of the foremost experts in casino table games will survey these challenges. Using real world examples, Dr. Jacobson will tell you what you need to know to keep up to date in the new era of proprietary games.
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16:15
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Can Casino Robberies Be Prevented? - Al Zajic
In a depressed economy with high unemployment, the temptation for criminals to commit robbery is increasing. Over the last two years, casinos and more recently customers, have become bigger targets. It seems video cameras no longer provide the deterrent factor for casinos. Al Zajic is an independent security consultant specializing in the gaming environment. Al shares ways to minimize the threat of your casino falling victim to an armed robbery.
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17:00
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Happy Hour at the Expo
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Wednesday February 29, 2012
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08:00
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Breakfast at the Expo
The Learning Labs (break-out sessions)
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These sessions are open to exhibitor and attendee presentations. Contact us with a session proposal. Proposal must include a heading, description and learning objective. These sessions are 30 minutes.
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1
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2
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3
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4
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5
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6
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09:00
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The "Don Johnson Effect": High Rollers Taking Advantage
Bill Zender
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The Latest Auto Shufflers: Protection, Integrity and Profits
Todd Haushalter
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Cloud-Based Surveillance
Willy Allison
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Cheating at Craps
George Joseph
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Seven Things You Should Know Before Going I.P...
John Katnic
Reserve me
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Reserve me
Reserve me
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10:00
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Peeks & Sneaks: What Cheats Will Do to Get the Inside Track
Sal Piacente
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Interpreting Blackjack
Survey Voice Reports
Oliver Schubert
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Mining the Player
Rating System to Find Scams.
Graeme Powell
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Recruiting People
with Integrity
Chris Suggs
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Cosmopolitan Always Training for Surveillance Success
Bill Joseph
Reserve me
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Automated Fraud Detection Through Business Intelligence
Henry Valentino
Building a Surveillance Operation from Scratch
Miguel Roman
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11:00
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Cheating Insurance: How Casinos Can Cover Their Losses
Darrin Hoke
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The Latest Chip
Security Features
Justin Woodard
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Cryptology and the Art of Observing the Table Games Cheat.
Abe Martin
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Internal Theft and the Occupational Fraudster
Craig Greene
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Surveillance Performance Tracking System
Tom Maier
Data Mining and Reporting Best Practices
Jason Riffel
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2012: Significant Advances in Biometrica's Software
Jim Pepin
Reserve me
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12:00
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Lunch at the Expo
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14:00
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2012 Golden Dome Awards - The casino surveillance world's version of the "Oscars". See the best casino scams caught on video.
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16:30
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Conference Ends /
Expo open until 18:00
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Program at-a-glance
One page print version
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