Double Standards in Casinos - No Way (Yes Way)
For those who work in the casino business, you may or may not have read the fine print in your job description. It goes something like this: You will at all times adhere to the company's code of conduct and will take immediate remedial action if you recognize a potential compromise to game protection and patron safety. Sure, it's hard to find it in the carefully crafted cut & pastes from the legal and HR departments. It's probably located just above the line that says: If the customer's a high roller or hangs out with one - Fuggedabout the last line.
This month the Nevada Gaming Commission fined Caesars Palace $250,000 for "allowing" a player to dance on a baccarat table late last year. That's a hell of a lot of scratch for a table dance, even in this town. (I guess it's worth it if it includes a good spanking?)
Most of us in the business, especially surveillance guys, have more than one high roller story. The Caesar's dancing man story seems pretty lame when you've seen a guy pull his pants down after losing his last bet, climb up on the gaming table and play table-top leap frog around the pit. But I digress. We all have stories we can top each other with at the bar and I for one, would love to hear yours as well. (There's a comments section below if you haven't noticed.)
There is, and has always been, a double standard in the casino industry when it comes to customer relations. Customer treatment is what the "valuable customers" get. Customer (lip) service is what the "not as valuable customers" get. Special customer treatment is administered to those valuable customers that often suffer from delusions of grandeur, wealth intoxication or just simply like to act like ass holes. Get a bunch of alpha males together, give them an open credit line and a casino host with bills to pay and you're bound to be expected to give special treatment. Hey, sometimes boys just want to have fun. In our business, the odds of running across these type on a daily basis are about the same as making an extra point conversion in football. That's the casino business.
I'm not saying our valuable customers shouldn't get special treatment. Casino executives have nightmares about high rollers whispering the words "I'm going somewhere else". But standing on a baccarat table - three times? And dancing?Sounds like a hell of a party. I can't help wonder if he was wearing Feng Shoes or did he stand on Natural 9's?
Yes, there is a need for order in the pit and the preservation of player etiquette. But unfortunately when it comes to the treatment of players who step outside the lines, casinos often seem to take knives to gun fights and guns to knife fights. The weapon choice is often dependent on the net worth or expected value of the player. Lets face it. If that was a dude dancing on a $5 blackjack table, the odds are he would end up doing the cha cha in a police ca ca!
I agree with the business concept that not all customers are the same and therefore they should not be treated the same. But when it comes to how a game is conducted in a regulated casino environment, it doesn't pay (obviously) to allow players to be "Dancing with the Cards".