Duration 3 hours
Who will benefit most from this seminar? Surveillance, Table Games
(Table Games Managers) When there’s something strange…in your neighborhood. Who you gonna call? Sur-veil-lance! From time to time casinos get the bejeebies whacked out of them by a player. A fire is lit on the casino floor and the smoke rises to Surveillance. Investigating a major gaming loss on table games is a major responsibility that shines a light on the competence and knowledge within a surveillance operation.
In this class Bill Zender, a sought after gaming consultant, who has investigated table game losses of over $100M in his career, will reveal how he conducts a comprehensive review/evaluation in response to a large player win or a sustained game loss on blackjack, baccarat and alternative games (highlighting Mississippi Stud poker). Topics covered include: taking a systematic approach, checklists, information required from table game management, indicators something is not right, writing a professional report and how to explain (and convince) senior management that nothing untoward is going on.
Duration 3 hours
Who will benefit most from this seminar? Surveillance, Table Games
If you want to know the secret of how to make yourself a lesser target for cheats, thieves and advantage players, quite frankly it’s easy – good management. This class is a 3-hour summary (from a veteran surveillance professional’s perspective) of the most common ways people have cheated, stolen and beaten casino table games over the last twenty years and what we have learned to better safeguard our games. Spoiler alert: he believes prevention is better than cure.
Willy doesn’t pull any rabbits in this class. He breaks it down to the brass tacks of protecting table games. You will learn that the biggest threat to the game is your own staff. You’ll see videos of common cheating methods as well as multi-million dollar scams. Other topics covered include: collusion, employee theft, advantage play, counterfeit chips, faulty equipment, flawed math and the use of computers to cheat the game.
Duration 3 hours
Who will benefit most from this seminar? Surveillance, Security, Risk Manager, Hotel Manager, General Manager
There is no one size fits all solution to hotel security. A comprehensive yet implementable security structure for an integrated entertainment resort complex is multi-faceted and requires creative thinking to achieve hospitality friendly yet effective security. Mac will delve into the various segments that make up hotel security and how they work together symbiotically to keep your guests, teams and assets safe. From simple fixes that are so easy to do but so many don’t implement to high tech solutions and the human element, we will address topics including but not limited to:
•security audits and master plans
•what works and what doesn’t
•preparing for emergencies
•policies & procedures
Duration 3 hours
Who will benefit most from this seminar? Surveillance, Investigations, anyone who searches for answers on a computer
Module 1: Online Investigations and Open Source Primer
Every investigation involves, at some level, social media, and open source examinations. This introductory module examines the different types of open source and social media platforms and the language of this unique investigative world. In this introductory hands-on course, participants will learn the types, differences, and jargon of open source investigations. During the training, you will conduct open source research, driven by a case study. Upon completion, participants will be able to navigate the Internet and social media platforms for rudimentary online investigations as well as use time and resources more efficiently.
Module 2: Utilizing Advanced Google Searches
The ability to uncover information on the Internet is the primary skill of an investigator. The go-to resource for many is Google, yet not everyone knows how to utilize its full potential. This class expands your general knowledge of the search engine, making difficult searches more effective. In this intermediate to advanced hands-on class, participants will learn how to maximize Google searches, as we cover the basics, the hacks, and extra Google resources to create proper search strategies and run advanced Internet searches. Participants will also learn the expert tools of this common search application to make difficult searches more effective. Upon completion, participants will be able to hunt down deep web content, conduct advanced search strategies on Google, Bing, and other search engines, and use algorithms for surface finds and open source results
Sal Piacente is one of the most sought after game protection trainers in the world. Always on the road, he see’s a lot in his travels. In this special lunchtime session Sal talks and demonstrates things he’s seen recently that are interesting and maybe a little concerning from a game protection standpoint. He’ll give you the skinny on the latest scams he’s seen.
Duration 3 hours
Who will benefit most from this seminar? Table Games, Surveillance
In a broad overview of advantage play, Dr. Jacobson will cover a range of methods APs are using to gain an edge over blackjack, baccarat, proprietary games and side bets. Covering methods like hole-carding, edge sorting, counting, sequencing, skilled cutting, top-carding, collusion and others, Dr. Jacobson will present up-to-date win-rates and strategies.
Drawing from his personal experience as an AP, Dr. Jacobson will share secrets APs use to maximize their winnings. Most importantly, Dr. Jacobson will cover what you need to know to identify APs using these methods and procedures to put in place to protect your casino against these vulnerabilities.
Duration 3 hours
Who will benefit most from this seminar? Surveillance Directors, Managers, Supervisors
A knowledgeable surveillance professional with strong leadership skills and the ability to manage an efficient high-performance department is an asset to any casino organization. But how does one become a good Surveillance Director? How does one set up a surveillance operation that casino executives can rely on and brag about?
This class taught by 36 year casino surveillance veteran Willy Allison explores his Four Pillars of Surveillance: people, operations, communication and information. Breaking each pillar down, detailing specific practices, students will learn how to take a structured approach to organizing and maintaining an efficient high performance operation. Topics covered include: recruitment, training, performance management, leadership, surveillance equipment, information systems, monitor room procedures, new technologies, effective communication, customer service and global best practices.
Duration 3 hours
Who will benefit most from this seminar? Surveillance, Security and anyone who writes incident reports
The importance of the written word cannot be overstated. A paragraph in a report can showcase our expertise or it could make us look like amateurs. Those same sentences may be the only memory we have of an incident a year later. They can win or lose a lawsuit, or a termination grievance. Yet, some of us do not take the process seriously or we run away from it in horror.
In this seminar we will show you proven methods to make your documents useful, complete, accurate and professional. Attendees will understand the permanence of their reports, how to prepare for a good report by gathering the right information and how to produce a written product that is simple to read yet provides everything needed to support the company.
Whether your documentation includes daily logs, audits, statements, or full-blown incident reports you need to present your information professionally. This class will not only help you produce reports that are above the industry standard, it will give you the tools to help your associates do the same. Whether new to report writing or an experienced veteran everyone will take away some new insight, shortcuts and resources.
Duration 3 hours
Who will benefit most from this seminar? Surveillance, Slots
There’s a reason why the G2E show floor is dominated by slot manufacturers. Slot machines make U.S. casinos the most money. In North America slot operations represents 75% – 85% of all gaming revenue. Yet, most casinos spend very little time monitoring or investigating the numerous vulnerabilities associated with these multi-layered and inner connected networks.
In this CORE seminar we will discuss the overall slot network design and then examine the areas that are the most susceptible to fraud and abuse. Specifically, we will discuss Players Club schemes, Slot Advantage Play, and Internal/External Fraud. In addition, we will discuss best practices, give insights, and provide solutions that should help you adapt and recognize most vulnerabilities in your slot operation.
Duration: 2 hours
Join us at the WGPC welcome reception in the Havana Room at the Tropicana. Our welcome reception is open to conference delegates, speakers, sponsors and registered exhibitors. Spouses of delegates and speakers are also welcome to attend.
Don’t forget to wear your WGPC badge for entry and throughout the event for networking. If you haven’t picked up your badge yet, you can bring a copy of your registration for entry.
As an organization what information do you expose to a potential hacker or thief? How easy is it to persuade your employees to give away the keys to the kingdom? In this session you’ll get insight from a Certified Social Engineer Penetration Tester on how bad guys are combining Open Source Intelligence (OSINT) techniques and Social Engineering skills to rob organizations blind. You’ll learn how people can publicly access information on the internet about your organization and see first-hand how social engineers get into the mind of your employees to persuade them to be an unwitting accomplice to crime.
There has a dramatic increase in major cybersecurity incidents affecting large, medium and small organizations in the public and private sectors over the past few years. From ransomware to data breaches, these disruptive incidents have raised the stakes for technology and security leaders. In this session Dan Lohrmann, the author of Cyber Mayday and the Day After: A Leader’s Guide to Preparing, Managing, and Recovering From Inevitable Business Disruption will talk about managing cyber emergencies, what the causes are for the increase, what action can government leaders take to prepare before, during and after an attack and what key lessons have been learned over recent years.
Why do good people make bad decisions? This ethics presentation will change your ideas of how honest people behave. Using behavioral economics (think Dan Ariely and Richard Thaler), neuroscience, anecdotes and real life examples, listen to how important tone at the top is and how it can affect your employees’ behaviors. This is not your regular boring ethics presentation. Kelly won’t say “it depends!” In this session you will also learn how inexpensive or free tweaks may deter fraud, how people justify their behavior and look at themselves at the end of the day and how money can be replaced but trust is much more difficult to regain.
Do you feel the need for speed? Based on years of experience making high-stakes, split-second decisions as a US Air Force combat pilot and instructor, Hasard Lee will share with the audience how to make clear decisions. You will learn how fighter pilots are taught to make better decisions, cultivate mental toughness and learn information faster, and how those principles can be applied to business and life. You will also learn how to stay mentally resilient in the face of adversity and how almost everything is coachable and correctible if identified early enough – such as attitude, work ethic and instinct.
In this exclusive interview, Willy talks to Anthony Carleo (“the Bellagio Bandit”). Tony, was a Las Vegas local who grew up knowing first hand the trappings of Las Vegas, gambling and everything that goes with it. One day back in 2010 he decided to try his hand at robbing casinos. Tony robbed the Suncoast Casino for $19K and then the Bellagio Casino for $1.5M. He acted alone. He was caught by the police. He pleaded guilty. Tony served 9 years in prison. So what led him to rob casinos? What made Tony think that he could get away with robbing a Las Vegas casino? What would he do differently if he could go back in time? Is there anything we can learn?
Persuasion, deception, psychological manipulation. Whatever you want to call it, criminals have learned that if you study human behavior and develop certain skills and techniques, you can exploit people for gain. In this wrap-up the day session, an “honest con man” and a “human hacker” talk to Willy about the evolution of scams. They’ll talk about the social engineering scams that hit the casino industry in 2023. How new technology is advancing the size and impact of these type of scams. What makes the new scams different then what we’ve seen before? What aspects of the scams are the same? What do we need to do to mitigate these new age con men?
The Expo Happy Hour is the traditional end of the opening day of the expo and conference. Join us in the expo to network and to chat with other end-users and product experts over a refreshing beverage.
Sports betting is exploding across the world. If your casino is considering opening and operating a sports book what can you expect in today’s environment? In this group discussion, moderated by Thomas Maier, you will learn from key casino executives who have recently been through a successful sports book opening. The group will discuss what needs to be done to work together to establish a top-class operation from the perspective of operations, surveillance and financial auditing. The group will share lessons learned and best practices.
Matthew Holt, CEO & Co-Founder of U.S. Integrity, will highlight the role that game integrity plays with all stakeholders across the sports betting ecosystem (sportsbook operators, sports properties, gaming regulators and consumers). Audience members can expect to understand the concerns of each stakeholder group, what each group does to mediate integrity and reputational risk, and how independent integrity monitoring firms serve the industry. Matt will share real case examples of compromised integrity and the associated consequences from the cases.
In the post-pandemic world gambling is booming. People have returned to casinos in record numbers but unfortunately, they’re not all players or customers. A growing number have bad intentions. In this power discussion surveillance executives lead a group discussion on the current threat landscape of casino operations. What are the challenges? What are the solutions?
Questions to be asked:
1. How has the casino threat landscape changed since COVID?
2. What is the biggest challenge in Surveillance at the moment?
3. What are the most critical changes Surveillance must make to face the future effectively?
4. What effect has computer vision technologies made to Surveillance and how would you like to see it developed to assist in game protection, loss prevention and compliance?
5. What is one way Surveillance can make a substantial difference to the organization?
Ransomware attacks are on the rise globally and cyber criminal gangs have stepped up their attacks on casinos. In 2023 a record number of casinos in North America had their computer systems attacked, resulting in stolen information and disruption to operations. The problem just got real – the risk has now been escalated onto the radars of casino executives, investors, regulators, vendors, customers and employees around the world. Cyber criminals share information amongst themselves, it’s time for casinos to fight back and do the same thing. In this power discussion representatives from casinos that have been attacked in recent years come together to share valuable insights and lessons learned to help us increase awareness and understand the issues we will deal with when hit with a ransomware attack.
2023 was an eventful year for casino cheating scams. It’s safe to say that cheating is back after somewhat of a drop-off during the COVID years. In this interactive session Willy Allison and Buddy Frank discuss the cheating busts that made the news around the world (they’ll also talk about some that didn’t make the news). They will breakdown how the scams work and with the help of the audience rank them in terms of impact and ingenuity. The hosts will also examine: What types of scams are trending? What do the 2023 scams have in common? What should casinos do to sharpen their defenses against scammers in 2024?
Earle G. Hall is an internationally recognized entrepreneur, futurist, visionary, and innovator in several fields of technology and neuroscience. He is also a casino guy who has a vision for the future of our industry. In this session Earle will leave you with something to think about as he discusses the possibilities and potential of artificial intelligence in our casinos. What could the gaming floor of the future look like? Will it ever be completely cashless? Will it be run by robots? How could AI help casinos with security, compliance and gaming threats? Will casinos need humans to run them?
How do you sum up the takeaways of a 3 day conference, the events of the last year (not to mention the state of the world) in 15 minutes? You don’t, but it’s the end of the conference and the organizer will do his best.
THE WGPC EXPO
The WGPC Expo connects conference delegates and the leading manufacturers of casino game protection, surveillance and security products.
Delegates visit the expo to learn more about the latest technology and to interact with product experts and other casino end-users.
Admission is included with each conference registration. Two-day expo only passes are available for $495 each. The WGPC is not open to the general public or to non-exhibiting vendors.
The Tropicana Las Vegas is the conference venue and group hotel for WGPC 2024. Staying at the conference venue is convenient (no daily taxi or Uber fares) and also can increase your networking opportunities with guest speakers and other attendees who stay onsite. Parking is FREE at the Tropicana.
A block of deluxe rooms is set aside over show dates at a discounted rate of $109 ++ per night. Reserve your room now using our group’s booking portal below or call Tropicana reservations 1-888-381-8767; the group code is SWGP24. The WGPC room block is open until February 12 or until sold out, whichever comes first. If you have any questions email [email protected]