SESSION DESCRIPTION
CORE TRAINING: Investigating Gaming Losses
(Table Games Managers) When there’s something strange…in your neighborhood. Who you gonna call? Sur-veil-lance! From time to time casinos get the bejeebies whacked out of them by a player. A fire is lit on the casino floor and the smoke rises to Surveillance. Investigating a major gaming loss on table games is a major responsibility that shines a light on the competence and knowledge within a surveillance operation.

In this class Bill Zender, a sought after gaming consultant, who has investigated table game losses of over $100M in his career, will reveal how he conducts a comprehensive review/evaluation in response to a large player win or a sustained game loss on blackjack, baccarat and alternative games (highlighting Mississippi Stud poker). Topics covered include: taking a systematic approach, checklists, information required from table game management, indicators something is not right, writing a professional report and how to explain (and convince) senior management that nothing untoward is going on.

SESSION DESCRIPTION
The Top Casino Scam Busts of 2023
2023 was an eventful year for casino cheating scams. It’s safe to say that cheating is back after somewhat of a drop-off during the COVID years. In this interactive session Willy Allison and Bill Zender discuss the cheating busts that made the news around the world (they’ll also talk about some that didn’t make the news). They will breakdown how the scams work and with the help of the audience rank them in terms of impact and ingenuity. The hosts will also examine: What types of scams are trending? What do the 2023 scams have in common? What should casinos do to sharpen their defenses against scammers in 2024?