Guiding casino professionals in a complex world

Bill Zender

Table Games Guru

With his vast knowledge of gaming and the casino business, Bill Zender is the industry’s go-to expert in casino gaming, mathematics and table game protection. Bill is a published author of seven gaming books including Card Counting for the Casino Manager and the Casino-ology Series.

Bill’s 40+ years of diverse casino experience has included live games dealing, regulatory enforcement, senior executive management, casino operations, licensee and professional gambler. He has trained casino staff and consulted for organizations around the country and globally.

Bill is often called upon for that second look to analyze table games play and has provided expert witness testimony for some of the industry’s highest profile court cases like the Phil Ivey vs Crockfords edge-sorting lawsuit. Bill is a recipient of the WGPC Lifetime Achievement Award and has the distinction of being the only presenter who has spoken at every WGPC since its inception in 2006.

CORE TRAINING: Investigating Gaming Losses
(Table Games Managers) When there’s something strange…in your neighborhood. Who you gonna call? Sur-veil-lance! From time to time casinos get the bejeebies whacked out of them by a player. A fire is lit on the casino floor and the smoke rises to Surveillance. Investigating a major gaming loss on table games is a major responsibility that shines a light on the competence and knowledge within a surveillance operation.

In this class Bill Zender a sought after gaming consultant who has investigated table game losses of over $100M in his career will reveal how he conducts a comprehensive review/evaluation in response to a large player win or a sustained game loss on blackjack, baccarat, roulette and Ultimate Texas Hold’em. Topics covered include: taking a systematic approach, checklists, information required from table game management, indicators something is not right, writing a professional report and how to explain (and convince) senior management that nothing untoward is going on.

2023 Game Protection News and Views

A panel of seasoned industry veterans weigh in on the game protection topics of the day. The panel will discuss cheating and scams that made the news in the last 12 months and give their take on game protection trends, threats and opportunities.

Questions asked in this discussion include:

  • What is the biggest challenge in game protection at the moment?
  • Where are casinos the most vulnerable right now and how can they fix that?
  • What is the most interesting trend or scam you’ve seen or heard about in the last 12 months?
  • What are the most critical changes that we must make to face the future effectively?
  • Who is making the greatest advancements in the field of game protection, and what are they doing?
  • Questions from the audience.



Table Games Guru