(Translation Services Available)

In recent years casino organizations have lost hundreds of millions of dollars paying fines for compliance breaches. In this presentation, Anthony Cabot, a well respected recently retired Las Vegas gaming lawyer, will talk about ethics in the casino industry. What is an ethical casino company? Anthony will discuss how a company can be legally compliant but exercise questionable ethics; one example being “turning a blind eye.” Anthony will share his thoughts on what he has seen over the years and offers some ideas for developing an industry code of ethics. (Translation Services Available)

In this keynote, former UK Banking Regulator turned Chief Compliance Officer and Human Risk expert Christian Hunt will explore the behavioral drivers of compliance—what makes our employees more or less likely to comply with our rules? Drawing on the findings of behavioral science, Christian will reveal some of the key motivators behind why people break rules and explore the principles that will allow us to design strategies that increase compliance. Hear from a speaker who specializes in making compliance topics surprisingly interesting and engaging, how you can foster a compliance culture that aligns with human nature, leveraging engagement, clear communication, and effective incentives.” (Translation Services Available)

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Table Games

Overview
Want to know the secret of making your casino a lesser target for cheats, thieves and advantage players? Simple – good management. This CORE class is a 3-hour summary from a veteran surveillance professional’s perspective of the most common ways people have cheated, stolen from and beat casino table games over the past 25 years and methods he has learned to better safeguard table games. You’ll see videos of common cheating methods as well as multi-million dollar scams. Spoiler alert: Willy believes prevention is better than cure. It’s also cheaper. (Translation Services Available)

Module 1: Cheating Players (the outside threat)
The seminar starts with an introduction to the guiding principles of game protection and common cheating tells casino floor staff and surveillance operators should be looking for. When players team-up to cheat the threat becomes even greater for a casino. This module will examine various methods employed by professional cheating teams.

Module 2: Cheating Employees (the inside threat)
Over 90% of table game losses to cheating and theft involves a crooked employee. The inside threat is real and anecdotally growing because of technology and the rising cost of living. This module examines employee theft, 1-on-1 collusion and multi-million dollar team collusion scams.

Module 3: Exploiting Table Games Vulnerabilities
The final module looks at other ways people take advantage of table game operation weaknesses – illegally and legally. This module examines common advantage play techniques used by players, the high-tech threat of counterfeit chips and the low-tech world of chip robberies.

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Investigations, anyone who searches for answers on a computer. *Bringing a laptop to class is preferred but is not a requirement of attendance. With other trainings, some people only have a cell phone or tablet and they work with it.

Module 1: Online Investigations and Open Source Primer
Every investigation involves, at some level, social media, and open source examinations. This introductory module examines the different types of open source and social media platforms and the language of this unique investigative world. In this introductory hands-on course, participants will learn the types, differences, and jargon of open source investigations. During the training, you will conduct open source research, driven by a case study. Upon completion, participants will be able to navigate the Internet and social media platforms for rudimentary online investigations as well as use time and resources more efficiently.

Module 2: Utilizing Advanced Google Searches
The ability to uncover information on the Internet is the primary skill of an investigator. The go-to resource for many is Google, yet not everyone knows how to utilize its full potential. This class expands your general knowledge of the search engine, making difficult searches more effective. In this intermediate to advanced hands-on class, participants will learn how to maximize Google searches, as we cover the basics, the hacks, and extra Google resources to create proper search strategies and run advanced Internet searches. Participants will also learn the expert tools of this common search application to make difficult searches more effective. Upon completion, participants will be able to hunt down deep web content, conduct advanced search strategies on Google, Bing, and other search engines, and use algorithms for surface finds and open source results.

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Slots

Overview
There’s a reason why the G2E show floor is dominated by slot manufacturers. Slot machines make U.S. casinos the most money. In North America slot operations represents 75% – 85% of all gaming revenue. Yet most casinos spend very little time monitoring or investigating the numerous vulnerabilities associated with these multi-layered and inner connected networks. In this CORE seminar Darrin will discuss the overall slot network design and then examine the areas that are the most susceptible to fraud and abuse. Specifically, discussing players club schemes, slot advantage play, and internal/external fraud. In addition, Darrin will look at best practices, give insight, and provide solutions that should help you adapt and recognize most vulnerabilities in your slot operation. 

Module 1 EGD and Network Designs
In this module we will cover electronic games, how they work, what’s vulnerable and how they interact with the slot network.

Module 2 Promotional and Slot Advantage Play
In this module we examine how these schemes work, how to identify the teams, and what you can do to mitigate the threats.

Module 3 Insider and Outsider Threats
In this module we will discuss a number of case studies, including lessons learned, how they were discovered and how the industry adapted.

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Table Games
Overview
Module 1: Examining the Alternative Game of High Card Flush
The first part of the session will explain the rules of the game and how the players will place their bets and fold/raise. The computer strategy for the game will be discussed, including the game’s true mathematical advantage. I will also discuss two other common strategies the players may use. Attendees will have a chance to “play” twenty simulated hands to help them gain an understanding of how to apply the raise/fold strategy. The second part of the session will examine and discuss how the exchange of hand information between advantage players on the table can overcome the game’s natural edge. Team play and card information strategies will be explained. During this section key indicators will be pointed out including a tip on how to deter team play. This session gives the attendees an inside understanding why hand information exchange is effective in only two Alternative games and how difficult it is to successfully coordinate and use team play structures to attack any table game.

Module 2: Investigating a Winning Player in Blackjack
The session will examine a flow chart that can be used as a “Blackjack Road Map” for analyzing winning Blackjack players. The flow chart begins with an overall review of video to establish an understanding of the suspected play. It then takes the attendees through the process of screening for evidence of card counting. If card counting is ruled out, the next step is to examine what elements go into charting the suspect person’s hand decisions on the table. Is the winning player following basic/common strategy? Or are they using additional information about the dealer’s cards or the next card from the deck or shoe? If additional information is being used, how is it being obtained. The flow chart eventually brings the investigator to the point where he or she confirms that the play is honest, or it will point the investigator toward the actual problem leading the person’s winning session(s). The purpose of charting, both to examine the possibility of card counting and suspicious hand play, is be used to deny or confirm a problem exists, but ca also used to support your conclusion that a non-gaming casino executive can understand.

Module 3:  Mechanics of Counting Cards in Blackjack, Investigating a Winning Customer in Baccarat, Putting Together a Report of Your Findings
This is a bonus section that will help the attendee better understand the mechanics and theory behind counting cards on a professional level. The information in this session will explain how card counting, the tracking of cards that leave the shoe or deck, is used to mathematically estimate when the counter has an advantage over the game. This session will also examine how much the professional must bet when recognizing positive situations and what kind of bet spread is required to gain a significant monetary return. This section also discusses how a count system is used to determine when the counter needs to deviate from basic strategy based on the “true” count, and what those deviations are worth regarding the professional’s profitability. The information provided in this session will help the casino professional to better understand the actual threat of card counting and how this threat can be detected without downgrading the revenue potential of their Blackjack game.

Similar to the investigative process used to analyze the winning Blackjack player, we will examine a flow chart that can be used as a Baccarat checklist for analyzing a winning customer in Baccarat. The flow chart starts with a review of the customer’s video play to establish an overall understanding of the suspected play. Video reviews are used to identify common Baccarat cheating problems such as card switching, false shuffling, and card sequence attacks. Then the analysis uses charting to look for evidence of marked cards by comparing the winning customer’s betting pattern with the occurrence of specific value cards appearing in the window of the shoe. If marked top card information can be ruled out, the customer’s play chart is used to examine the winning customer’s wagering patterns to determine whether the customer is following the shoe results, the score board patterns or a mixed strategy of the two. The flow chart eventually brings the investigator to the point where he or she confirms that the play is honest, or it will point the investigator toward the actual problem leading the person’s winning session(s). The purpose of charting is to examine the possibility of marked cards or to determine if the customer is gaining sequential card information. This chart analysis can be used to deny or confirm a problem exists. Like the charting in Blackjack, charting a Baccarat customer can be used to support your conclusion that even the non-gaming casino executive can understand. During the Baccarat investigation segment the presenter will provide tip as to the procedures and equipment the casino should use that will eliminate almost all the advantage play and cheating attacks in this game. An examination of how the presenter structures his reports and what information needs to be included to provide the readers with a clear and accurate description of the suspected customer’s play. (Translation Services Available)

Duration 3 hours
Who will benefit most from this seminar? Executives, Senior Management, Policy- Makers 

Overview
Is your organization ready for the next crisis? If you are lucky, maybe crisis hasn’t landed on your doorstep. Statistics show most companies will experience some form of crisis at least every 5 years. Covid taught us many lessons with the most Important being we don’t get to decide when crisis can bring our business operations to a grinding halt. The good news is our response to crisis is entirely under our control. But where do we start? This interactive session consists of 3 modules that will arm leaders with a strong crisis management foundation to build resilience in their organizations. There will be an overarching theme highlighting the desired human behaviours that are required for success in execution. Winning is a team sport.

Module 1: Foundational concept
Crisis management is a process. Participants will be exposed to the crisis lifecycle, terminology, crisis management team (CMT) composition, hierarchical response and initial CMT priorities. This will evolve into the actual roll up the sleeves processes that are required for successful crisis navigation.

Module 2: Case studies
Case studies and real crisis scenarios from the speaker’s past will be reviewed to highlight common pitfalls in crisis management execution. Additionally, the importance of the after-action process to drive continual learning will be discussed.

Module 3: Practical exercise
Participants will be broken into groups and will collaboratively work through a guided crisis scenario. This immersive process leverages the learnings of the first two modules and culminates with a group discussion.

Join us for Social Networking in the Rio Convention Center. Open to conference delegates, speakers, sponsors and registered exhibitors. Light snacks and refreshing drinks will be served. Don’t forget to wear your WGPC badge for entry!