2022 Speakers

Michael Franzese

Ex-Mob Boss

Fixing Games

Jeffrey Robinson

Financial Crimes Author

Money Laundering

Evy Poumpouras

Former Secret Service

Becoming Bulletproof

Richard Turner

Blind Card Mechanic

Star of Movie Dealt

Jayson E. Street

Helpful Hacker

Information Security

Arnold Snyder

Professional Gambler

Milking Loss Rebates

Sal Piacente

Cheating Expert

Cheating Devices

Norman Beck

Gambling Expert

Promotions Insurance

Dr. Larry Barton

CORE Trainer

Crisis Management

Annie Sovcik

BOTL Program Director

Human Trafficking

Patrick Grother

NIST Scientist

Facial Recognition

Jon Duffy

Genting Casinos UK

Audio on Table Games

Scott Melnick

CORE Trainer

Electronic Game Protection

Bill Zender

CORE Trainer

Investigating Losses

Michael Hochman

VP Casino Operations

Casino Best Practices

Gus Fritschie

CORE Trainer

Electronic Game Protection

Alan Zajic

CORE Trainer

Casino Crime

Rosario D’Costa

CORE Trainer

Data Analytics

Tracy Tye

CORE Trainer

Video Surveillance 101

Matthew Toler

CORE Trainer

Electronic Game Protection

Alicia McAuley

Executive Director

The Panel

Anthony Clark

Surveillance Director

The Panel

Jolene Stewart

Surveillance Director

The Panel

Bill Joseph

Corporate Surveillance

The Panel

Anthony Curtis

Las Vegas Advisor

Host of Fireside Chat

Buddy Frank

All Things Slots

Emcee

Jo Allison

WGPC COO

Opening Remarks

Willy Allison

CORE Trainer

All Things Surveillance

2022 Program

  • 08:00 - 08:15

    Opening Remarks

    Opening Remarks by Jo Allison.

    Speakers:

    Jo Allison

  • 8:30 - 11:30

    CORE Training: Electronic Game Protection

    Duration: 3 hours

    Who will benefit most from this seminar: Surveillance, Slots.

    Overview
    There’s a reason why the G2E show floor is dominated by slot manufacturers. Slot machines make U.S. casinos the most money. Despite this fact, there is no general slot protection seminars for casino operators. Given the rapid technological advancements of electronic games, this area of our gaming floor has come to represent a knowledge blind spot for surveillance. Until now.

    In this class a team of electronic game and cyber threat experts from Gaming Laboratories International/Bulletproof will help you understand how electronic games work so that you can better develop an in-house protection strategy for your biggest revenue generator. Topics covered include: the inner workings of a slot machine, how to monitor them digitally, threats and vulnerabilities, best protection practices, cheating and employee theft case studies and investigating losses.  

    Speakers:

    Gus Fritschie

    Matthew Toler

    Scott Melnick

  • 8:30 - 11:30

    CORE Training: Investigating Gaming Losses

    Duration: 3 hours

    Who will benefit most from this seminar: Surveillance, Table Games.

    Overview
    (Table Games Managers) When there’s something strange…in your neighborhood. Who you gonna call? Sur-veil-lance! From time to time casinos get the beejeebies whacked out of them by a player. A fire is lit on the casino floor and the smoke rises to Surveillance. Investigating a major gaming loss on table games is a major responsibility that shines a light on the competence and knowledge within a surveillance operation. 

    In this class sought after gaming consultant Bill Zender, who has investigated table game losses of over $100M in his career, will reveal how he conducts a comprehensive review/evaluation in response to a large player win or a sustained game loss on blackjack, baccarat, craps and roulette. Topics covered include: taking a systematic approach to investigations, checklists, information required from table game management, indicators that something is not right, writing a professional report and how to explain (and convince) senior management that nothing untoward is going on.

    Speakers:

    Bill Zender

  • 8:30 - 11:30

    CORE Training: Surveillance Management

    Duration: 3 hours

    Who will benefit most from this seminar: Surveillance Directors, Managers, Supervisors.

    Overview
    A knowledgeable surveillance professional with strong leadership skills and the ability to manage an efficient high-performance department is an asset to any casino organization. But how does one become a good Surveillance Director? How does one set up a surveillance operation that casino executives can rely on and brag about?

    This class taught by 34-year casino surveillance veteran Willy Allison explores the Four Pillars of Surveillance: people, operations, communication and information. Breaking each pillar down and detailing specific practices students will learn how to take a structured approach to organizing and maintaining an efficient high performance operation. Topics covered include: recruitment, training, performance management, leadership, surveillance equipment, information systems, monitor room procedures, new technologies, effective communication, customer service and global best practices.

    Speakers:

    Willy Allison

  • 8:30 - 11:30

    CORE Training: Risk Management

    Who will benefit most from this seminar: Surveillance Director, Manager, Risk Manager, Casino Senior Management, General Manager. 

    Overview:
    Risk Management allows the property leadership team to anticipate accidents and incidents that can harm the people, financial condition and brand appeal of the casino. Anticipating accidents and incidents crosses the path of life: workplace violence, assaults on site and near the casino, food/sanitation/engineering gaps and failures, natural disasters, child and human trafficking incidents and accusations and power/IT outages and attacks are so profoundly different.

    Led by the world’s #1 quoted crisis management expert, Dr. Larry Barton will explore the protocols that are established for each major category of risk and HOW the team can address them so that awareness is sharp and ongoing, all the way from the CEO and governing/regulatory body to the rank and file employees who are often the best defense at early detection and reporting of concerns. 

    Speakers:

    Dr. Larry Barton

  • 11:30 - 1:00

    Lunch Break

    Lunch time!

  • 12:00 - 12:45

    Sal de Vices

    Sit back, eat your lunch and enjoy the "Sal Show." Sal Piacente is a cheating expert who loves to teach with a flare for entertaining and engaging his students. He is the most popular game protection expert in the world and a television and YouTube personality. Sal is sought after by casinos across the globe to consult and conduct game protection seminars. In this exclusive lunch presentation Sal will show us the many ways in which table games can be beaten by devices.

    Speakers:

    Sal Piacente

  • 1:00 - 4:00

    CORE Training: Table Game Protection

    Duration: 3 hours

    Who will benefit most from this seminar: Surveillance, Table Games.

    Overview
    If you want to know the secret of how to make yourself a lesser target for cheats, thieves and advantage players, quite frankly it’s easy: good management. This class is a 3-hour summary (from a veteran surveillance professional's perspective) of the most common ways people have cheated, stolen and beaten casino table games over the last twenty years and what we have learned to better safeguard our games. Spoiler alert: he believes prevention is better than cure.

    Willy Allison doesn’t pull any rabbits in this class. He breaks it down to the brass tacks of protecting table games. You will learn the biggest threat to the game is your own staff. You’ll see videos of common cheating methods as well as multi-million dollar scams. Other topics covered include: collusion, employee theft, advantage play, counterfeit chips, faulty equipment, flawed math and the use of computers to cheat the game. 

    Speakers:

    Willy Allison

  • 1:00 - 4:00

    CORE Training: Data Analytics

    Duration: 3 hours

    Who will benefit most from this seminar: Surveillance Data Analyst, Surveillance Manager, Surveillance Director considering creating a data analyst position or team.

    Overview
    What’s hot in surveillance operations? Data Analytics. Although this practice has been standard operating procedure in the mega-size casinos of the Asia/Pacific region for a while, US casinos are now catching on to its potential. Analyzing data has become the most effective way of detecting internal fraud.

    In this class you will learn how to create a data analytics division within your surveillance operation. Rosario “Rio” D’Costa, the head of a successful team for ten years, will take you through the keys to leading a successful DA team and share lessons learned along the way. Topics covered include: tools and processes used to detect fraud, case studies of successful investigations, how to report and present the findings to senior management in a professional manner, using data analytics for other things i.e. compliance, future of data analytics as the floor becomes more digital.

    Speakers:

    Rosario D’Costa

  • 1:00 - 4:00

    CORE Training: Video Surveillance 101

    Duration: 3 hours

    Who will benefit most from this seminar: Non-technical Surveillance/Security Directors.

    Overview
    You don’t need to know how to build a car. You only need to know how to drive it. For Surveillance Directors the same goes for video surveillance systems. As technology becomes more sophisticated (and complicated) it is important for surveillance decision makers to have a basic understanding of video theory to help find the right car or to get the best out of the car they’re driving. 

    In this class, Tracy Tye, a casino systems veteran who speaks both techlish and English, will teach you the basics of how video surveillance works in the casino environment and how you can get the best performance out of your system. You’ll be mixing it up with vendors, integrators and technicians in no time. Topics covered include: system overview, positioning cameras, good documentation practices, system security, integration, expansion projects, video analytics and other cool technical stuff.

    Speakers:

    Tracy Tye

  • 1:00 - 4:00

    CORE Training: Casino Crime

    Duration: 3 hours

    Who will benefit most from this seminar: Surveillance, Security, Risk Manager.

    Overview:
    So you want to be a casino surveillance guy, catch card counters and cheats like on the Discovery Channel. Well…welcome to the real world. This is what you are probably going to spend more time taking calls on and being asked to investigate. These are the “not talked about” things and you need to be aware of them to know when they’re happening and how to respond when they happen.

    Al Zajic is a sought after casino security consultant with over 40 years hands-on experience. He’s seen a few things and he’s busier now than he’s ever been. In this class Al will raise your awareness of security threats to casinos and explain how you can best manage the risk from a surveillance perspective. Topics covered include: common and trending casino crimes, crime in hotel and parking areas, civil lawsuit trends, surveillance best practices for criminal investigations, rules of evidence, violent crime, increasing workplace violence, human trafficking and covid challenges.

    Speakers:

    Alan Zajic

  • TBA -

    Welcome Reception


  • 08:00 - 09:00

    Money Makes the World Go Underground

    Jeffrey Robinson is a fraud and money laundering expert. He has authored 30 books and was labeled by the British Bankers' Association as "the world's leading financial crime author.” In this talk Jeffrey will define money laundering - the three stages, the origins of the term money laundering (it has nothing to do, as many people think, with Al Capone and laundromats) and why money laundering matters, especially in the casino business. He will touch on the effects of casinos going cashless and digital currencies like bitcoin. Jeffrey will also talk about the insidious nature of fraud and why people in the casino business are prone to fall for it (he will get into his theory of fraud being a two-way street crime), why casinos offer fraudsters such an easy target, his “back door” theory of crime (that everyone has cameras on the front door and far too many businesses neglect the back door), how he revised Donald Cressey’s famous “fraud triangle” to make it a fraud square, the story of the 18th century philosopher whose 300 year old theory will change the risk exposure of theft and fraud in every casino, and how to detect casino employees who will steal. 

    Speakers:

    Jeffrey Robinson

  • 9:00 - 9:50

    Hacker Striptease

    Some of the best lessons in life are the ones that we learn from direct experience. Not taught in a class or seen on a screen but those we are actively engaged with. This talk will consist of how Jayson E. Street works to be that bad experience in an employee and company's day (without causing damage that a real criminal/attacker would). Instead of a breach of private information, theft of trade secrets, destruction of one’s property through undiscovered vulnerabilities or massive theft of company/private equipment and money, Jayson provides lessons and works with potential victims so they will now be ready when a real criminal or attacker tries to attack them. He will walk you through how an attack can easily happen to you if you’re not prepared. We will see some of the tools and personas Jayson creates to infiltrate a company and exploit the companies own employees. Turning them from a dedicated worker to an insider threat in less than a minute all without them knowing what they have done was against themselves. 


    The most important and vital part of this talk occurs at the end. Now that Jayson has your attention, he’ll show you ways that you can defend yourself from these very real active criminals and help to turn your employees from potential targets to the vital members of your Information Security team like they should have been all along. The audience should walk away from this not just with better insight on the simplicity with which these attacks can occur but also with things they can do immediately with very little effort or cost put in place that will help better secure their environment and detect possible attacks in their network.

    Speakers:

    Jayson E. Street

  • 9:50 - 10:20

    Take a Breather

  • 10:20 - 11:00

    Casinos Combating Human Trafficking

    Human trafficking — or modern-day slavery — is the exploitation of human beings through force, fraud, or coercion for the purposes of commercial sex or forced labor. Survivors of sex trafficking have reported their traffickers using casinos as a meeting place for buyers who were arranged online or as a venue to solicit prospective buyers, particularly when the casino is combined with a hotel. Casinos can also be a refuge for victims, offering a secure place where they can seek help or attempt to exit their situation. Because of their potential to come into contact with victims of human trafficking, casino industry employees – including security and surveillance personnel – have a critical role in helping to combat human trafficking in the course of their everyday jobs. This session will provide an overview of human trafficking and its intersections with casinos, describe red flags to look for, offer guidance on proactive steps casinos can take, and share free industry specific materials that casino managers can use to train their staff. 

    Speakers:

    Annie Sovcik

  • 11:00 - 12:00

    Gambling and Sports Betting with the Mafia

    Michael Franzese is a former mob boss for the Colombo crime family in New York. At his most affluent, the “Prince of the Mafia” was generating an estimated $5M-$8M per week from legal and illegal businesses. In 1986, Vanity Fair named him one of the biggest money earners the mob had seen since Al Capone. One of the ways he made money was by fixing sports (gambling) contests. Now on the straight and narrow he’s making the case that he is a goodfella. Michael uses the compelling experiences of his former life for the benefit of others seeking redemption and forgiveness. He speaks openly about his past including the corruption in sports and the role he used to play putting in the fix. 

    Speaking on a virtual discussion hosted by the University of New Haven in April 2021, Michael voiced his concerns for online gaming and the overall expansion of the gambling industry citing issues such as gambling addiction, increased gambling due to the on-tap access of gambling products, and match-fixing. “As long as you have people willing to gamble and other people willing to take advantage of that person, then you’re gonna have match fixing.”

    Speakers:

    Michael Franzese

  • 12:00 - 1:30

    Lunch Break


  • 1:30 - 2:00

    Milking Loss Vegas Rebates

    Arnold Snyder (“The Bishop”) is a legendary Hall of Fame Blackjack player and prolific writer. He’s written a number of books on how to beat blackjack and published the Blackjack Forum, a quarterly journal for gamblers, from 1981-2006. In this fireside chat with Anthony Curtis (Las Vegas Advisor), Arnold talks about his recent book Radical Blackjack. Written a decade ago it was held back from print due to some of the discussed techniques still being actively used by professional players and Arnold didn't wish to endanger the integrity of the plays. Arnold will talk about some of those techniques including how he milked the loss rebate programs from Las Vegas casinos and how he got casino employees to give him what he wanted.


    Speakers:

    Anthony Curtis

    Arnold Snyder

  • 2:00 - 2:50

    Taking the Risk of Cheating Out of Casino Promotions

    Casino promotions are part and parcel of maintaining loyal customers, but they can also be the target of cheats and advantage players if they’re ill-conceived or not executed properly. Norman Beck is a betting expert and has been the Vice President of Claims and Security for SCA Promotions for 25 years. SCA Gaming is a promotion company in the gaming industry. Over the years SCA has administered more than 20,000 promotional events across hundreds of casinos worldwide. They’ve covered bets and promotions from 42 cents to 1 billion dollars. Norman has many interesting real-world stories about the shenanigans that can go on in the promotion world. In this candid talk, Norman will talk about how he takes the risk out of promotions. Is the math right? Is the promotion safe and protectable from a cheating standpoint and is there any moral hazard or concern? His job is to not just spot a cheater but to systematically think of every conceivable way someone could unfairly rig the promotion.

    Speakers:

    Norman Beck

  • 2:50 - 3:10

    Take a Breather


  • 3:10 - 4:00

    Playing the Hand You’ve Been Dealt

    Gaming experts and gamblers know and respect Richard Turner as a master card mechanic/manipulator. His unparalleled skill with a deck of cards has stirred and staggered audiences throughout the world. Richard has been featured on dozens of worldwide TV specials, an Oscar nominated film, documentaries, magazine cover stories, profiled in hard cover publications, newspapers features, and TV commercials. He has been recognized twice by the American Academy of Magical Arts as the close-up entertainer of the year. In Oct 2017 IFC-Sundance Selects released “DEALT”, a documentary film on the life of Richard Turner, the world’s most skilled card magician/card shark who just happens to be totally blind and whose tenacity inspires. The multiple award-winning documentary has played at SXSW and other film festival screenings to standing ovations and rave reviews. Penn from Penn & Teller said, “Richard fooled us with every single move he did,” and Teller said, DEALT knocked me dead….A great documentary!”

    Speakers:

    Richard Turner

  • 4:30 - 5:30

    Happy Hour in Expo


  • 8:00 - 9:00

    Facial Recognition: Let's Look at the Science

    In a 2019 Business Insider article the headline read “Facial recognition is almost perfectly accurate.” Unlike many years before it seems the technology is starting to live up to the hype. A recent market research report estimated the global facial recognition market size is expected to grow from USD 3.8 billion in 2020 to USD 8.5 billion by 2025. Manufacturers are rushing to capitalize on the demand and are filling potential buyers' email inboxes with marketing blurbs for cool-named products powered by lots of abbreviations. To help you decide, the National Institute of Standards and Technology (NIST) Face Recognition Vendor Testing Program (FRVT) was established in 2000 to provide independent evaluations of both prototype and commercially available facial recognition algorithms. In this talk Patrick Grother, NIST Scientist, will explain how they evaluate algorithms. He will also give the findings or research they have conducted on the effectiveness of the technology when people wear face masks, demographics, and methods people use to trick algorithms. Patrick will end his talk with an update on recent developments in facial recognition.

    Speakers:

    Patrick Grother

  • 9:00 - 9:45

    Why is Surveillance Still Watching Silent Movies?

    Casinos in the US spend millions of dollars on high-tech video surveillance systems to record table games but they don’t record sound. Despite the interactive nature of gambling, call bets, player disputes, occasional abuse of staff, attempts of social engineering and the constant threat of collusion between players and dealers, casinos rely on pictures to tell the whole story. Not content with having high-tech multi-million dollar surveillance systems with the sound turned off, there are a number of innovative casino organizations around the world that refuse to stay in the silent movie age and are utilizing technology to full capacity by turning up the volume. In this talk, the Director of Corporate Assurance and Regulatory Affairs for Genting UK, Jon Duffy (oversees 44 casinos in the UK) explains the benefits of recording sound. He will give some real life case studies where being able to listen and record conversations at the gaming tables has enabled his organization to combat threats and provide crucial evidence in resolving claims and disputes. Jon says “I don’t understand; if you can - why wouldn’t you?”

    Speakers:

    Jon Duffy

  • 9:45 - 10:15

    Take a Breather

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  • 10:15 - 11:55

    What’s Everyone Doing?

    Covid shut us down and forced us to rethink how we do things on the casino floor and in Surveillance. New policies and practices were introduced, some like banning smoking on the casino floor have become a watershed moment in casino history. In this general session, Michael Hochman hosts an interactive 100 minute "huddle" where the audience is surveyed (using audience participation technology) on various questions about casino policies and practices. The session will explore casino floor/surveillance practices that have been around for years or have just been introduced in response to Covid and then ask the group - thumbs up or thumbs down. Old school or the way forward? Should they stay or go? We want to hear what you have to say.

    Speakers:

    Michael Hochman

  • 11:55 - 12:00

    Lifetime Achievement Award

    Each year the World Game Protection Conference awards the WGPC Lifetime Achievement Award to someone who has made a valuable contribution to casino game protection, particularly in the area of sharing information and helping others. This year’s winner - Dr. Eliot Jacobson

  • 12:00 - 2:00

    Lunch Break


  • 2:00 - 2:15

    Scam of the Century Competition: Winner Announced

    Details of the competition to be announced in January. 

  • 2:15 - 3:15

    Becoming Bulletproof

    When it comes to protection Evy Poumpouras knows the topic well. She is a former US Secret Service Special Agent who has served in the protective details responsible for protecting four US presidents. During her service she conducted hundreds of interviews and mastered the skills of human behavior, body language, and the psychology of interviewing. After leaving the Secret Service she become a journalist, author and co-host of Bravo TV’s competition series Spy Games. Her best-selling book released in 2020 Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, Live Fearlessly has a 5-star rating on Amazon with over 2,400 reviews. In this talk Evy shares lessons learned from protecting presidents as well as insights and skills from the oldest and most elite security force in the world. She talks about becoming mentally bulletproof by developing mental armor and resilience to prepare for stressful situations and the unexpected. Become bulletproof and live fearlessly.

    Speakers:

    Evy Poumpouras

  • 3:15 - 4:00

    Closing Remarks

    Closing remarks by Willy Allison,

    Speakers:

    Willy Allison

Early-bird

995 USD
  • Now - Dec 31, 2021
  • 1 - 3 Delegates (per person)
  • Buy Ticket

Regular

1195 USD
  • Jan 1 - Feb 15, 2022
  • 1 - 3 Delegates (per person)
  • Buy Ticket

Group

995 USD
  • Now - Feb 15, 2022
  • 4+ Delegates (per person)
  • Buy Ticket

Expo Only

495 USD

Blog

Casino News

A few new details about the shooting at Bally's. As with most things in Vegas, the stuff they aren't reporting is the juiciest. https://www.ktnv.com/news/police-1-person-injured-in-shooting-at-ballys-las-vegas https://twitter.com/VitalVegas/status/1465006304808767489

Vital Vegas@VitalVegas

Shooting at Bally’s. No further details available yet.

Interesting article (with surveillance video). Authorities believe $1 billion or more of criminal dollars are laundered through Australian poker machines in pubs and clubs. https://www.brisbanetimes.com.au/national/1-billion-and-counting-investigator-reveals-size-of-poker-machine-crime-20211125-p59c0e.html

Macau police detain Alvin Chau, CEO of Suncity Group, accused of running illegal cross-border gambling activities.
https://www.scmp.com/news/hong-kong/society/article/3157573/mainland-chinese-authorities-issue-arrest-warrant-macau

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