Darrin Hoke
Electronic GamesDarrin Hoke is a widely recognized as an expert in casino surveillance, security and operational protection. With over 30 years of experience in commercial gaming he held the position of Vice President of Operational Protection before announcing his retirement in 2019 to focus on the family business. In his role as VP of Operational Protection Darrin provided property specific guidance for compliance, information technology, risk management, security, and surveillance at L’Auberge Casino Resort Lake Charles while serving as a corporate resource for surveillance at 17 other Penn Entertainment facilities across various jurisdictions.
As well as speaking at various industry conferences Darrin was a regular instructor for the Gaming Management Studies programs for both the University of Nevada, Reno (UNR) and University of Nevada, Las Vegas (UNLV). He is a court certified expert in casino surveillance and holds numerous certifications in the areas of training and development, investigative techniques, interview and interrogation, management and game protection subjects. Darrin is the co-host of Pan Tilt Zoom, a bi-weekly video podcast about casino operational threats and ways to reduce the risk.
SESSION DESCRIPTION
CORE TRAINING: Electronic Game Protection
There’s a reason why the G2E show floor is dominated by slot manufacturers. Slot machines make U.S. casinos the most money. In North America slot operations represents 75% – 85% of all gaming revenue. Yet, most casinos spend very little time monitoring or investigating the numerous vulnerabilities associated with these multi-layered and inner connected networks.
In this CORE seminar we will discuss the overall slot network design and then examine the areas that are the most susceptible to fraud and abuse. Specifically, we will discuss Players Club schemes, Slot Advantage Play, and Internal/External Fraud. In addition, we will discuss best practices, give insights, and provide solutions that should help you adapt and recognize most vulnerabilities in your slot operation.