Jeff Murphy is a 35-year gaming and surveillance veteran, skilled in opening and developing luxury gaming mega-resorts in the United States and abroad. For a decade, Jeff also worked as a consultant and trainer, both domestically and internationally, helping casino resorts maximize their profits and potential. As a former Director of Table Games and Poker Operations, Jeff has a unique perspective on the true potential and value that surveillance should provide to a company’s overall growth and success. He is a firm believer in the importance and critical need for strong leadership within the surveillance ranks and in building cultures that matter and make differences. Jeff is currently the Vice President of Surveillance at Resorts World New York City.

SESSION DESCRIPTION
Panel Discussion: What Will Game Protection Look Like in the AI Age?
A lot has changed in the last 20 years. The games are changing. Technology is changing. People’s mindsets are changing. From a game protection perspective “sleight of hand” has given way to “sleight of finger.” In this conversation game protection leaders talk about the biggest changes they have seen on the gaming floor in the last 20 years and discuss the current threat landscape, including the evolution of the advantage play team, electronic device threats and dealer-employee collusion trends. Are we prepared for the future? Are the biggest threats external or internal? What should we change, what should we keep the same? We ask the panel and audience two critical questions: What are the main threats to casino floor today and what do we need to do to modernize the game protection playbook to combat those threats?