Richard O’Donnell is the Chief Surveillance and Systems Officer for Newport World Resorts (formerly Resorts World Manila). Richard got his start working in casino surveillance 35 years ago at Conrad Jupiters on the Gold Coast in Australia. Prior to this he had served three years in the Australian Army. Richard was promoted to Surveillance Supervisor then Surveillance Trainer at Jupiters before moving to Sydney to join the opening team for Sydney Harbour Casino (now The Star Sydney). After leaving Sydney, Richard was hired by Star Cruises as part of their surveillance management team in the Asia-Pacific region.
From Star Cruises Richard moved to Macau where he opened two American casino operations in the region. First as part of the opening team for Wynn Macau as their Surveillance Operations Manager and after two years, he was appointed Director of Surveillance for the setup and the start of operations for MGM Macau. After Macau Richard moved to Singapore as the Director of Surveillance for Resorts World Sentosa and later on to the Philippines to take up a position with Okada Manila as Executive Director of Surveillance before moving over to Newport World Resorts, where he is now.
Current Casino Threats Through the Lens of Surveillance
In the post-pandemic world gambling is booming. People have returned to casinos in record numbers but unfortunately, they’re not all players or customers. A growing number have bad intentions. In this power discussion surveillance executives lead a group discussion on the current threat landscape of casino operations. What are the challenges? What are the solutions?
Questions to be asked:
1. How has the casino threat landscape changed since COVID?
2. What is the biggest challenge in Surveillance at the moment?
3. What are the most critical changes Surveillance must make to face the future effectively?
4. What effect has computer vision technologies made to Surveillance and how would you like to see it developed to assist in game protection, loss prevention and compliance?
5. What is one way Surveillance can make a substantial difference to the organization?