Thomas Maier is an Advanced Compliance Auditor with the Wisconsin Division of Gaming. Thomas has 30 years of experience in the casino industry working across both tribal and commercial gaming sectors for organizations including the Ho-Chunk Nation, MGM Resorts International, Station Casinos, and the Forest County Potawatomi Gaming Commission. He has held a variety of roles within the casino industry, from surveillance operator to director, as well as positions in table games, security, and training and development. Thomas is an Army Veteran and holds a degree in Police Science from Madison College.

SESSION DESCRIPTION
Digital Fraud Trends in Gaming
A moderated group discussion on how fraudsters are using digital weapons to commit scams against casinos. The weekly news headlines can’t be ignored – internet-powered scams are growing. In this discussion the group will give their insights into some digital scams that have taken place against casinos over the last couple of years. What do casinos need to do the adapt to the rise in digital fraud? Is AI a threat or an opportunity? People, get ready.

SESSION DESCRIPTION
Fighting Back Against the Epidemic of Comp Fraud in Slots
Casino promotions and player re-investment programs are the backbone of successful casino slot machine operations. With the expansion of gambling across the world, casinos are doubling down on offering free play in order to gain and retain valuable players. The incentives have drawn the attention of fraudsters who have created and established well organized syndicates of players who through deceptive or illegal means set up multiple accounts to exploit loopholes in the casino’s comp system. In this session, three innovate surveillance departments share how they’ve pivoted their protection strategies from reliance on JDLR and tip-offs to developing high-tech digital alert systems to successfully take down comp fraud syndicates and save millions.