Willy Allison is the Managing Director of World Game Protection, a company he started twenty years ago to create the World Game Protection Conference (WGPC). Willy broke into the casino business in 1987 as a surveillance operator in Australia. Over his operations career, he progressed through a range of surveillance management roles across Australia, Asia, South America, and the United States, gaining extensive international and multi-jurisdictional experience in the gaming industry. Willy is a dedicated researcher and knowledge sharer, driven by a strong commitment to lifelong learning and professional development. He has written numerous articles for the casino industry and was host of a bi-weekly podcast about casino operational threats and ways to help reduce the risk. Since 2005 Willy has published free online newsletters on game protection for the industry including “The Monitor Room,” which reaches over 8,000 subscribers each week.

SESSION DESCRIPTION
CORE TRAINING: TABLE GAMES PROTECTION
This seminar has been revised and updated to focus specifically on protection against illegal activity on table games – cheating and theft. “Keeping it real” and relevant to today’s casino environment, the seminar is conducted by a veteran surveillance professional who approaches threats from a “what IF” perspective – what’s the impact, what’s the frequency.

Module 1: Player Trickery
A focus on the outside threat. What to look for and how to protect against past posting, card switching, card mucking and card marking.

Module 2: Dealer Collusion
A focus on the inside threat. What to look for and how to protect against dumping the game, turning a blind eye, false shuffle sequence setups, concealed camera sequence recording and pre-game sequence recording.

Module 3: Security of Equipment
A focus on gaming equipment and cheating devices. What to look for and how to protect against chip thefts, fake chips, wheel and dice exploitation, rigged auxiliary gaming equipment and the latest cheating devices to be concerned about.

CORE TRAINING: SURVEILLANCE MANAGEMENT
A knowledgeable surveillance professional with strong leadership skills and the ability to manage an efficient high-performance department is an asset to any casino organization. But how does one become a good Surveillance Director? How do you set up a surveillance operation that casino executives cannot only rely on but brag about? This class is taught by 38- year casino surveillance veteran Willy Allison who breaks down his Four Pillars of Surveillance: People, Operations, Communication and Information.

Module 1: Creating a Great Team
The most important component of a great surveillance operation is people. In this module the following topics will be covered: Leadership, Clearly Defined Objectives, Recruitment, Training and Performance Management.

Module 2: Building a House
The monitor room is the home of surveillance professionals. Setting your house up with solid foundations in the beginning can save a lot of problems down the line but more importantly it should make people feel comfortable and give them the tools to perform their job. In this module the following topics will be covered: CCTV Design, Monitor Room and Amenities, Operating Procedures, Quality Assurance, Labor Efficiency, Reporting Systems and Player Analysis Systems.

Module 3: Proactive Produces
There’s been a lot spoken about what is proactive. Willy doesn’t think proactive is about taking a lifesaver tower approach. He believes proactive is about getting quality information and intel, clear and concise customer and employee communication and building trusting and respectful relationships with partners who share the same objectives. In this module the following topics will be covered: Electronic Alerts, Gaming Data, Staff and Customer Information, Customer and Staff Communication, Regulators, Networks, Vendors and Suppliers.

SESSION DESCRIPTION
BOLO 26: Top Scams
In this interactive session Willy Allison and Bill Zender discuss the cheating busts that made the news around the world (they’ll also talk about some that didn’t make the news). They will break down and analyze how the scams work and with the help of the audience rank them in terms of impact and ingenuity. The hosts will also examine what types of scams are trending. What do the 2025 scams have in common? What should casinos do to sharpen their defenses against scammers in 2026?