SESSION DESCRIPTION
CORE TRAINING: Table Game Protection
Want to know the secret of making yourself a lesser target for cheats, thieves and advantage players? Quite frankly it’s easy – good management. This CORE class is a 3-hour summary from a veteran surveillance professional’s perspective of the most common ways people have cheated, stolen from and beat casino table games over the past twenty years and the methods learned to better safeguard our games. Spoiler alert: Willy believes prevention is better than cure.

Willy won’t pull any rabbits in this class; he will be breaking it down to the brass tacks of protecting table games. You will learn that the biggest threat to the game is your own staff. You’ll see videos of common cheating methods as well as multi-million dollar scams. Other topics he’ll cover include: collusion, employee theft, advantage play, counterfeit chips, faulty equipment, flawed math and the use of computers to cheat the game.(Translation Services Available)

CORE TRAINING: Surveillance Management
A knowledgeable surveillance professional with strong leadership skills and the ability to manage an efficient high-performance department is an asset to any casino organization. But how does one become a good Surveillance Director? How do you set up a surveillance operation that casino executives can not only rely on but brag about? This class taught by 36 year casino surveillance veteran Willy Allison explores his Four Pillars of Surveillance: People, Operations, Communication and Information. Breaking each pillar down, detailing specific practices, students will learn how to take a structured approach to organizing and maintaining an efficient high performance operation. Topics covered include recruitment, training, performance management, leadership, surveillance equipment, information systems, monitor room procedures, new technologies, effective communication, customer service and global best practices.

BOLO 25 – Scams in the News
In this interactive session Willy Allison and Bill Zender discuss the cheating busts that made the news around the world. And they’ll also talk about some that didn’t make the news. Willy and Bill will breakdown and analyze how the scams work and with the help of the audience rank them in terms of impact and ingenuity. They will also examine what types of scams are trending, what the 2024 scams have in common and what casinos should do to sharpen their defenses against scammers in 2025. (Translation Services Available)