Field Compliance Auditor, Wisconsin Division of Gaming, Office of Indian Gaming & Regulatory Compliance
Master Card Mechanic, Texas
Richard Turner is regarded as the best card mechanic and among the best close-up magicians in the world. Richard has entertained audiences all over the world including Jimmy Stewart, Gene Kelly, Johnny Carson, Bob Hope and Muhammad Ali. In 2014 and 2017, the American Academy of Magical Arts recognized Richard as the close-up entertainer of the year. He has been featured on dozens of TV specials, documentaries, magazine cover stories, profiled in hard cover publications, newspapers features, and TV commercials. Richard is the subject of the documentary film “DEALT” (2017), a story about Richard’s amazing life. In addition to being a skilled card shark, he is a 6th degree karate black belt. But what makes all of Richard’s accomplishments truly incredible is that he is blind.
Betting Expert/President of Claims and Security SCA Promotions, Texas
Norman Beck made his first wager at 14 for $2.00 and lost. His second at 16 for $37.00 and lost. This started him on a lifelong quest to learn about cons, swindles, and gambling. He never dreamed it would become his job. For the last 25 years, Norman has been the Vice President of Claims and Security for SCA Promotions. Norman and SCA Promotions have bet more money than any one person in the world. The smallest bet was 42 cents and the biggest was $1 billion. If you can imagine it, chances are Norman has bet on it. He is also a renowned magician and has been a frequent guest of Warren Buffet, performing at his annual shareholders meeting in Omaha. Norman is considered a paragnosis expert, which means that his knowledge cannot be obtained by normal means. In other words, he’s a man who KNOWS the odds and how to play them.
Card Counter/Floor Supervisor, Nevada
Andrew Uyal is the author of the 2019 book The Blackjack Insiders: How Two Pit Bosses Beat the Casinos at Their Own Game. The book tells Andrew’s story of learning casino operations inside and out as a young floor supervisor, including counting cards. Andrew and his shift manager turned partner used what they knew about the game of blackjack to launch a successful card counting venture with a true insider’s edge. He’s back on the casino side of things now, working as a relief manager at the Cromwell. Andrew uses his inside knowledge from both sides of the table to counter advantage play in all its forms.
WGPC Founder, Nevada
Willy Allison started in the casino industry in 1987 as a surveillance operator in Australia. His career progressed into various surveillance management roles that allowed him to experience opportunities in an expanding global industry. Over a 15 year casino operations career Willy worked in Australia, Asia, South America and the USA. In 2005 he created the World Game Protection Conference (WGPC), the world’s first annual conference and expo dedicated to casino surveillance and game protection professionals. Willy has consulted and conducted training seminars for the top casino organizations in the world and every now and then…he writes articles, makes videos and tweets about casino security and game protection stuff.
Bill Zender and Associates, New Mexico
Bill Zender is a highly respected casino consultant specializing in table game protection, management training, table game performance evaluations and court expert witness testimony. Bill entered the gaming industry as a blackjack dealer in 1976. From 1979 through 1981, he worked for the Nevada Gaming Control Board as an agent in the Enforcement Division. He returned to casino operations and went on to hold a number of executive positions including Vice President/Director of Casino Operations and as owner of the Aladdin Hotel and Casino in Las Vegas in the 90s. Over the years Bill has worked for a number of major casino corporations in North America and has published several books on casino gaming.
Owner/Director CR Slot Consultancy, Netherlands
Kees Raaphorst is a gaming consultant and loyalty progam innovator with over 25 years of management experience in slot operations, customer service, product-player development, marketing and training/motivating staff. Kees started in the gaming business in 1986 after 14 years in the police force. His first position was slot manager of the newly opened Amsterdam Hilton. He went on to manage slot operations in casinos all over Europe and in that time was exposed to major international slot machine scams. In 2008 he started his own slot consultancy and has consulted on opening casino projects in different countries across Europe and Asia.
Director of Surveillance, The Star Sydney, Australia
Catherine Clark is the Director of Surveillance at The Star Sydney, Australia. The Star Sydney operates 300 tables and 1500 electronic gaming machines. Catherine has worked across all variations of gaming from horse racing form analysts, sportsbook risk manager, croupier, surveillance operator, analyst and now surveillance director. This experience has allowed her to have a deep understanding of what constitutes normal gaming behaviour and consequently what are the behaviours that are abnormal and require more attention. With experience in Canada, Jamaica and Macau and a degree in Counterterrorism, Security and Intelligence majoring in Criminology, Catherine is a global gaming executive who blends both the theory and intuition of the gaming business into actionable intelligence.
Vice President Casino Operations, Canterbury Park, Minnesota
Michael Hochman has been with Canterbury Park in Shakopee, Minnesota since 2000 and has served as their Vice President of Casino Operations since 2009. He opened and managed the card room for the Suquamish Tribe in the Seattle area from 1996-2000 and worked in both poker and table games in Las Vegas from 1988-1996. Michael sits on the board of directors for Northstar Problem Gambling Alliance, the Minnesota affiliate to the National Council on Problem Gambling. When not doing work stuff Michael enjoys fine cigars, playing panguingue, and spending time with his wife and daughters.
Surveillance Consultant/Former Executive Director of Surveillance Operations, Macau
Leroy Daniel began his career in casino security and surveillance operations 27 years ago, working his way up from frontline security to the executive level. He has worked on 9 casino projects across 4 continents and jurisdictions; he has experience within Western, Asian and European markets. Leroy was responsible for the implementation of the world’s first and largest 100% end-to-end IP casino surveillance system at City of Dreams Macau in 2008. He is a strong advocate and pioneer in utilizing casino mathematics and data for surveillance analytics, revenue retention and game protection, as well as technology integration of surveillance into the business and core revenue streams.
Senior Vice President of Corporate Assurance & Regulatory Affairs, Genting UK
Jon Duffy is the Senior Vice Presdient of Corporate Assurance & Regulatory Affairs for Genting UK. Jon is responsible for the Internal Audit, Compliance, Security, Surveillance, Anti-Money Laundering and Responsible Gambling departments. He has worked at Genting UK since 2006 when they bought Stanley Leisure. His previous positions have included Head of Compliance and Money Laundering Reporting Officer. Jon holds diplomas in both Anti-Money Laundering and Financial Crime Prevention, he is a member of the Audit Committee for Genting UK and a Director of the National Casino Forum (NCF), the UK casino industry trade body.
Director of Surveillance, Mohegan Tribe, Connecticut
Tony Weiss has 34 years experience in the casino industry working in corporate and tribal gaming operations. He started in the business as a dealer at Trump Plaza, Atlantic City in 1984 and has surveillance and table games experience in multiple jurisdictions. He began his surveillance career in 1992 and went on to work at the Sands, Borgata and the Revel. During his time in Atlantic City Tony co-founded and edited the Atlantic City Surveillance News, a ground-breaking quarterly newsletter for the surveillance industry. Since 2015 Tony has been the Director of Surveillance for the Mohegan Tribe overseeing operations in Connecticut, Pennsylvania and advising on national and international properties and expansion projects.
Director of Security, Privacy, & Compliance, BCLC, Canada
Kevin Sweeney provides leadership and strategic direction for the security, compliance and privacy functions at BCLC. BCLC is responsible for conducting and managing gaming in the province of British Columbia, Canada and oversees all gaming operations for 36 casino and community gaming centers, 3500 + lottery retailers as well as an online gaming platform. Kevin has 22 years of experience in the gaming industry and has extensive experience in creating policy and procedures for all facets of gaming operations. He has implemented loss prevention strategies, corporate and physical programs, AML compliance programs/training and the overall regulatory compliance and security programs for the BCLC. Kevin currently sits on the Board of Directors for the Gaming Security Professionals of Canada.
Asset Protection and Responsible Gambling Manager, Christchurch Casino, New Zealand
Darren Henderson began his casino career in 1994 starting as a surveillance operator in Christchurch, the first casino opened in New Zealand. After 25 years, and having the advantage of working within a smaller casino, his role allows him to be involved in all aspects of the operation and is responsible for the security, surveillance, host responsibility, property, maintenance and car parking operations. Prior to his casino life, he was a telecommunications technician. Darren enjoys applying his technical knowledge towards casino and surveillance technological solutions and has assisted the business with the development of technology for host responsibility and the implementation of a successful facial recognition solution throughout the property.
Field Compliance Auditor, Wisconsin Division of Gaming, Office of Indian Gaming & Regulatory Compliance
Thomas Maier conducts compliance audits at all Class III gaming facilities in the state of Wisconsin. Prior to starting with the Division of Gaming, Tom had over 20 years of gaming experience in both Indian and commercial gaming having worked for the Ho-Chunk Nation, MGM Resorts, Station Casinos, Players Island Casino, President Casinos and Forest County Potawatomi Gaming Commission. His experience in gaming extends to the states of Missouri, Michigan and Wisconsin. He has held various positions including director of surveillance, surveillance supervisor, surveillance trainer, surveillance operator, tables games dealer, security officer and training and development specialist.
Director of Surveillance Technical Compliance and Regulations, Baha Mar, Bahamas
Tracy started in the telecommunications industry in the mid-80s and by pure chance ventured into the world of closed circuit television as the industry entered the digital age. This led to a variety of technical and engineering roles with an innovation leader in early computerized video management systems across Australasia, UK, Europe and the USA. With over 30 years in the video surveillance system industry as a vendor, consultant and technical specialist, Tracy has acquired a wealth of knowledge and experience in many vertical markets. He has an active and ongoing interest in new surveillance technologies and practices that are taking surveillance to the next level.
Technical Director, Surveillance, Marina Bay Sands, Singapore
With 18 years experience Michael Saville is an acknowledged expert in the design, set-up and operation of closed circuit television (CCTV) systems. From humble beginnings in Australia as an apprentice integrator working for companies involved in the installation of surveillance systems in the Department of Australian Corrections, Michael progressed and worked across multiple countries and jurisdictions including Germany, Malaysia, Cambodia, Macao and Singapore. Accustomed to a rapidly changing environment, challenging regulatory environment and tight deadlines Michael embraces the challenges involved and continues to drive the technical side of the MBS surveillance department forward into new technologies and methods to provide value to the operation.
Director of Surveillance, Hollywood Casino at Charles Town Races, West Virginia
Brian Ward began his casino career in 1998 with a Caesars property in southern Indiana. His passion for surveillance, technology and gaming would drive his willingness to learn all aspects of the business. Being around great mentors and peers allowed him to develop a strong surveillance foundation and provided him with many opportunities to see and open new properties. In 2010 he joined Penn National Gaming, Inc (PNGI) at their Charles Town, WV location. Since joining PNGI he served as the inaugural chair of the surveillance working group. The group creates and discusses best practices across the entire surveillance operation including games protection, training and technology.
Executive Director of Surveillance, The Cosmopolitan of Las Vegas, Nevada
Gail Cacciatore is the Executive Director of Surveillance at The Cosmopolitan of Las Vegas. Her first surveillance gig was at Harrah’s Laughlin in 1995. Since then Gail has had the great privilege of working with surveillance teams at The Mirage, Venetian, Wynn-Encore, The Luxor and The Cosmopolitan. Gail has been around long enough to remember the best parts of old school surveillance. And she has had a front row seat for some of the bigger changes the industry has gone through in the last 25 years.
Manager of Compliance and Gaming, Ohio Casino Control Commission, Ohio
Christopher Fleenor has over 13 years of gaming regulation experience in multiple jurisdictions with a focus on regulatory compliance and development of technical standards for new technology. Currently he is the Manager of Compliance and Gaming for the Ohio Casino Control Commission. In addition, he is the Chair of the Regulatory Advisory Committee within the Gaming Standards Association which focuses on providing regulatory input in the development of new standards for the gaming industry.
Electronic Game Specialist, Nevada
Rex is an independent contractor for the gaming industry, specializing in mathematics, electronic game design, core technology development and gaming regulation. His 28 year career was preceded by 6 years as the lab manager for the Nevada State Gaming Control Board followed by 10 years with various gaming equipment manufacturers. Over the course of his career Rex has been called on numerous times to investigate and analyze high-tech cheating methods used to compromise electronic gaming devices. This began with the first known sophisticated attacks in the 90s continuing to present day. He has worked with regulators, law enforcement agencies, casino security/surveillance personnel and equipment manufacturers to discover how these attacks are accomplished.